By Knowledgekings Team | Updated October 2025
Good news for beneficiaries of the Benazir Income Support Programme (BISP) in 2025: you can now file complaints and resolve issues directly through WhatsApp — without visiting BISP offices or standing in long queues.
Whether it’s payment delays, biometric failures, or eligibility errors, this new system enables women and families to solve their issues from the comfort of their homes.
📢 Why Did BISP Launch the WhatsApp Complaint System?
The WhatsApp-based complaint system was launched to ensure:
- ✔️ Convenience for women in rural and urban areas
- ✔️ Transparency in the complaint resolution process
- ✔️ Fast response to payment and verification issues
- ✔️ Reduced crowding at BISP Tehsil offices
This system is active across all provinces — including Punjab, Sindh, KP, Balochistan, Azad Kashmir, and Gilgit-Baltistan.
🟢 Key Benefits of Using BISP WhatsApp
- File a complaint without visiting an office
- Submit CNIC photos or receipts instantly
- Accessible for women with smartphones
- Works across Pakistan with dedicated regional numbers
- Faster resolution compared to traditional methods
🧾 Who Should Use the BISP WhatsApp Complaint Service?
You should use this service if you are facing:
- ❌ Non-receipt of funds despite eligibility via 8171
- ❌ Biometric verification failure
- ❌ Incorrect eligibility results
- ❌ Deductions by shopkeepers
- ❌ Errors in family or child data
- ❌ Delayed stipends in education or development programs
📱 Official BISP WhatsApp Numbers by Region (2025)
Make sure you send your complaint to the correct number based on your province:
| Region / Province | WhatsApp Number |
|---|---|
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP / AJK / Gilgit-Baltistan | 0325-5365476 |
✍️ How to File a Complaint on WhatsApp – Step-by-Step
Here’s how to properly file your complaint via WhatsApp:
- Save the official number for your region.
- Open WhatsApp and start a new chat with the saved number.
- Write your complaint clearly, including:
- Full Name (as per CNIC)
- CNIC Number
- Exact issue (e.g. “biometric failure”, “money not received”)
- Attach images, if available:
- CNIC (front and back)
- 8171 result screenshot
- Payment receipt or slip
- Send the message and wait for a response.
- If a reference number is provided, write it down for follow-up.
⌛ Complaint Response Time
- Initial response time: Within 48 to 72 hours
- For complex cases (e.g. fingerprint mismatch), you may be asked to visit a BISP Tehsil Office for re-verification.
❗ Issues You Can Report on WhatsApp
You are allowed to report the following problems:
- Eligible but didn’t receive payment
- Biometric fingerprint error
- Wrong survey data in NSER
- Unauthorized deduction by agent or shopkeeper
- Family or child record issues
- Delayed educational stipend payments
🆘 What If WhatsApp Doesn’t Work?
If your complaint isn’t resolved through WhatsApp, use one of the following alternatives:
- 📞 BISP Helpline: 0800-26477 (Available Mon–Fri, 9am–5pm)
- 🏢 Tehsil BISP Office: For biometric re-verification or ID corrections
- 📍 District Control Rooms: For repeat or urgent cases
🔍 Additional Services You Should Know
- 8171 Web Portal – Check eligibility and payment status
- HBL Connect Agents – Secure cash withdrawal points
- BISP Educational & Development Programs – Get extra financial aid
- BISP Office Hours – Offices closed on Saturdays and Sundays
💡 Tips for a Successful Complaint
- Always use the correct WhatsApp number for your region
- Attach clear photos of CNIC and receipts
- Describe the issue in simple Urdu or English
- Avoid sending duplicate complaints to prevent delays
❓ Frequently Asked Questions (FAQs)
What is the WhatsApp complaint number for Punjab?
👉 0325-5365520
Can I send my CNIC photo on WhatsApp?
✅ Yes, both front and back sides are required for verification.
How long will it take to resolve my complaint?
⏳ You should receive a response within 2–3 working days, though some issues may take longer if further verification is needed.
✅ Conclusion: Solve BISP Issues from Home in 2025
The BISP WhatsApp Complaint System 2025 is a smart, fast, and secure way for women and families to report and resolve issues without traveling or waiting in lines.
Whether you’re facing biometric errors, payment delays, or eligibility problems — this system ensures you’re heard and helped. Just follow the steps, use the correct number, and provide clear information. Help is just a WhatsApp message away.
🔗 Need More Help?
Leave your question in the comments section below, and we’ll try to guide you further!
Tags: BISP WhatsApp Complaint Method 2025, BISP 8171, Biometric Issue, Payment Not Received, CNIC Error, BISP Online Help
Categories: BISP 8171 | News | CM Punjab Scheme | WhatsApp Services
